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سجل بريدك الالكتروني لتصلك أخبار الموقع
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| MITEL > Contact Center Enterprise Edition
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Call Accounting
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To optimize your business potential, you need to know if your telecommunication costs are excessive and if so, why? Are your employees making unauthorized telephone calls? Are you using your trunks efficiently? Are you using the most cost-effective carriers for your trunks? The Mitel Call Accounting solution will answer these questions and help you to use your resources most efficiently. Robust and reliable, Call Accounting enables you to monitor and control telecommunication costs and gives you a true picture of how much is being spent and who is spending it.
Call Accounting is an add-on application to Mitel Contact Center Management, and is a feature-rich, web-based application for streamlining communication cost management. Call Accounting tracks and provides reports on telephone system costs so you can manage your telephone expenses and activity effectively.
Call Accounting enables managers to:
Monitor usage and establish call patterns for departments and work groups
Track, report and control telecommunication costs
Perform cost recovery and carrier bill reconciliation
Know if costs are excessive due to employees sharing toll free lines, calling restricted numbers or making unauthorized long distance calls
Utilize call detail data from other applications or directly from the Mitel IP Communications Platform (ICP)
Call Accounting provides advanced capabilities that enable managers to:
Incorporate data from multiple Mitel telephone systems to get the "big picture"
Manage call flow and schedule reports for when they are needed
Know the distribution of telecommunication costs across departments and work groups and verify carrier bills
Resolve misuse of the telephone system
Produce flexible rate tables that are tailored to the organization
Fully integrate Call Accounting with Mitel Customer Interaction Solutions
Identify trunks that are experiencing technical difficulties and are not hanging up properly
Bill back departments, employees and customers using markup or discount pricing
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